Peter Kellett Profiled in Detroit Edition of Smart Business
Article Reveals How Dykema’s Chairman/CEO is Championing Firm-Wide Initiative to Elevate Client Service Standards to “Best-in-Class”
Press Mentions
2.13.13
Dykema’s Chairman and CEO, Peter Kellett, is the subject of a cover story in the January 2013 issue of Smart Business/Detroit. Smart Business is a monthly management journal that provides insight and advice to senior business executives and top decision-makers.
In an article entitled "Full Service," Kellett shares his philosophy on the importance of providing consistently excellent client service and discusses the comprehensive program that he's championed at Dykema over the past year: a program designed to ensure that the Firm's client service delivery is 'best-in-class.’
The article reveals how the Firm gathered client feedback to develop qualitative and quantitative benchmark measures on its client service performance, using that information to devise and roll-out Firm-wide training sessions to improve and enhance client interactions at every touch point.
To read this article in its entirety, click here.
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